FAQ

    • Where is the store based?

      Shenzhen, China.

    • Most orders are shipped within 3-15 days after your order placed

    • What is the store's return and exchange policy?

      You could return and exchange as long as you bear the international shipping if you just don't like it

    • We are happy to exchange for you, NO QUESTION ASKED.

      We will ship a new item FOR FREE if there is some quality problem.

      Money shall be partially refunded if the customer accepts items with tiny issues.

      Customers enjoy up to 7 days Exchange or Return Service after the package is delivered.

 

    • Do we accept orders placed outside US?

      Currently, we Free Shipping for orders to US and Canada.

    • How long will it take to receive your order?

      We choose ePacket for faster shipment to our customers from US/CA.

    • Once you placed the order it will takes 1-3 days (peak season 3-10 days) to process the order.
    • We ship orders via E-packet which is super fast about 10-15 days delivery time.

    • Once shipped, most orders arrive within 15 to 45 business days, but still depending on the efficiency of your local postal service.

    • If you need Express shipment,  welcome to contact us for more details. 

    • What shipment method do we use for Free Shipping?

      Most orders to US/CA are shipped via E-packet( 10-15 days) 

    • How do you pay?

      Currently, we only receive the Paypal.

    • Will you hit custom taxes if purchasing from us?

      Sorry we are not able to control it. According to our experience, only 0.03% package got taxes hit out of 10000 packages . 

    • We will help you provide needed paper work to get packages released soon. 

    • What if you don't get your parcel ?

      If you do not get your parcel within 60 days  (peak season like Hollween and Christmas might have more delay) , we will refund you fully money. 100% guaranteed. 

    • Do we take Credit Card?

      Currently we do not, but you will see information for credit card in nearly couple of coming days. 

    • Do we do drop shipping?

      Yes, we do, Drop Shipping available.

      How do you pay for the order? Is it secure?

    •  We have Paypal for you, the most trusted online payment solutions on the web. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.